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Shanco has excellent customer service. I cannot stress how important this is today and how hard it is to find. I had a total roof replacement 2022, it was very windy here during a last storm week that caused a leak due to missing seals. I called customer service and they had someone out here within a few days. Mr. Andrews was professional, courteous and attentive to all our concerns. I would recommend Shanco based on my experience.
Johnathan was quick and very efficient with fixing the leak on our roof!!
He was courteous, professional and thorough. He completely explained my concern and walked my entire roof to check for any problem. I was satisfied when he left. Great visit!
From our initial conversation, they did what they said when agreed upon. Jonathan was committed to customer service, Excellent communication with Jonathan.
From our initial encounter with Luca, the sales representative, to the end of the three-day roofing process the experience was outstanding. The project manager Jonathan was always available and attentive to our needs and questions. The roofers were efficient and considerate of our property, cleaning up at the end of each day and assured that any nails around the house were removed at the end of the project. Their skill and professionalism, evident in the quality of their work, was stellar. At the end of the process Jonathan walked with me around the house to review all of the work and made the extra effort to seal one of our cutter joints which had separated. Great experience - Beautiful Roof !!
The Shanco Team has been an absolute pleasure to work with! From the moment I spoke to Triston to the completion of my roof replacement work with Jonathan Andrews, I have been nothing but impressed with the attentiveness and quality of workmanship displayed. Jonathan was very responsive on any questions or concerns that I had and ALWAYS treated everything with a sense of urgency. They went above and beyond my expectations and have no hesitations in recommending Shanco to my friends, family, and neighbors. They are an A+++++ roofing company!!!
Jared was outstanding. Made time for me within 24 hours, did a full inspection of the roof, and took the time to explain his evaluation. Top notch service.
This is a great , reliable and trustworthy company to work with . They’ have a great staff with wonderful Jared, who is on top of everything , as well as Brenton, Kyle , Jonathan … all are superb at what they do . They are professional and do their job very well . I am so grateful for my beautiful new roof that will keep me and my family safe. If you need to inspect and check your roof , don’t hesitate to give them a call and you will not be disappointed . I wish more companies had this standard of workmanship , professionalism and amazing attitude with everything they do . You will be well taken care of , and I have nothing but positive and wonderful experience with them . Thank you Shanco for everything .
Bruce (project manager) and his crew were outstanding. I watched the entire project being done and being in the building trades myself I was very impressed. The attention to detail was truly professional. Thanks to Bruce and his crew we have a roof that will look great and function for many years.
I was so impressed from the moment I met Jared Smyser, Project Manager. He was always courteous and professional and went above and beyond the call of duty to work with my homeowners insurance to make sure a new roof got approved. After my insurance initially rejected the claim, Jared made sure to provide the evidence of hail damage and ultimately prevailed after 9 months of back and forth! he never gave up. I am very happy with my new roof and so impressed by Jared's perseverance, integrity and responsiveness. I hope anyone who reads this would ask for Jared. He's truly a throwback to the way customer service should be provided.
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